REFUND POLICY

What is your return window for a full refund?

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• You have 14 days from your return request date to send the item back to us. 
• If your item arrives past the return window, you will receive half of your refund amount.

*To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How do I start a return?

Click the link below to submit your return request, or you can email us to start a return. info@bravelittlelamb.com

Start A Return

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Fees

• Pre-paid shipping labels are to be paid by the customer, we will provide the label and the amount will be deducted from your refund total amount. Or you can ship the item back yourself through the carrier of your choice. Our flat rate return shipping cost is $5.90.
• A restocking fee of 10% will be taken out of your full refund amount.

Due to these additional costs, please double check your shipping address, items and information before placing your order. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Exceptions / non-returnable items

• Items purchased on sale/final sale are non-refundable 
• Items that have been washed, used, contain a strong odor, have present animal hair, original tags are removed (when an item is in this condition, we can no longer sell the item to another customer)
• International orders are not eligible for a return due to the high shipping & duty costs
• Gift cards are nonrefundable

Exchanges
Exchanges are now made easy, simply start a return with us and when we set the return up we can add the item you are wanting to exchange your return with.  Please be aware of the price difference of the items, you will be refunded or invoiced on the difference of the items. Shipping for the exchanged item will be free of charge and a restocking fee will not be charged.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Gift Returns

If you would like to return an item purchased from Brave Little Lamb that was gifted to you, please include a note indicating this is a gift return along with the buyer’s name and order number, if possible, in addition to your name and email address. The buyer will not be contacted; it just simply helps us find the order and act as proof of purchase.