Skip to content
Country/region
Search
Cart

FAQs

Have questions? We have answers.

General Information

How do I contact you?

You can reach out to us by filling out our contact form or simply email.

Where are your products made?

We currently don't manufacture any of our own products--we hope to start our own clothing line one day. We do carry products + clothing from vendors all over the world including here in the U.S.

Do you restock your items?

Yes, we try to keep our most popular items stocked, if there is a specific item, you're curious about please email us.

Do you offer discount codes?

Once you subscribe to our newsletter, you will receive a discount code. Look out for future emails from us for other discount codes or sales we have going on.

Payments & Security

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept?

We accept all major credit cards along with other payment options such as Apply Pay, Amazon Payments, Facebook/Meta Pay, Paypal + more. If you use those payment methods, you'll be taken to their website where you'll be prompted to log in and process your payment. You'll then be directed back to our merchant website once your transaction is complete. We recently added AfterPay + ShopPay so that you can make payments over a period of time if needed.

Orders

How do I cancel my order?

Yes, we can cancel your order or just certain items. There is only a short amount of time between when you place your order and when we start processing it. If you have NOT received an email stating your order has shipped, please contact us immediately after ordering, (info@bravelittlelamb.com) using subject "URGENT-Cancel Order" and be sure to include yourorder number. We may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.

Can I add an item to my order?

Sadly, we’re unable to modify your order once we’ve started processing it. We do not keep customer credit cards or payment information on file which is why we are unable to do this. If you need to order a greater quantity or an additional product, please place a new order online.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking number which you can use to check the progress of your order online.

I'm unsatisfied with my order, what now?

We are sorry you are unhappy with your order. We aim to give our customers a smooth shopping experience and timeless items of superior quality at an affordable price. But we are not perfect and sometimes errors happen. (I'm just a one mom show running this business). Before you leave a negative review, please email us first [info@bravelittlelamb.com] + we would love to make things right.

I love my order, what can I do to support you?

For small businesses word of mouth promotion is so helpful to us. We want to hear all about what you think of our items. You can tag us on social media, send us an email or leave a review on our website or social media. Your input not only helps create brand awareness for us but helps us give our customers timeless baby pieces.

Returns

How do I return or exchange an item?

We strive to provide the best customer service for our customers! If for any reason you are unsatisfied with your purchase, please contact us immediately at info@bravelittlelamb.com
We will happily take the return/exchange of any unused, non-closeout items with tag intact, purchased within 30 days. Items received that have clearly been worn, washed or otherwise used condition will not be eligible for a return. To start your return, please click the link below:


https://www.bravelittlelamb.com/return_prime

What is your return window?

Customers have 30 days after purchase to start a return. After 30 days, the return window is expired, and items will be ineligible for return/refund. Items need to be get back to us within 30 days of return request.

How do I get a full refund?

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

When will I receive my refund?

Once we receive the package, it typically takes us 1-2 business days to process a return. We will send you an email once your return has been successfully processed. You should expect to receive your funds for the return in your account approximately 3-5 business days after the date on which the refund is initiated. These times can vary depending on your bank.

Can I return items on sale or clearance?

Sale items are not eligible for return due to the nature of sale/clearance/closeout items.

I received a damaged item(s), what can I do?

We apologize for this unfortunate error, we take time to ensure every item is in mint condition before shipping it out, but sometimes our staff can make mistakes. Let us make this right.

Please click the link below or shoot us an email with pictures of the damaged item(s). Our quality control team will review and process your return/refund.

start return here

I was sent the wrong item(s), how do I get the correct item(s)?

Please check your order confirmation and invoice in the package to ensure that the item you received is different from the item you purchased. If there is a mistake, please email us at info@bravelittlelamb.com telling us the name of the item(s) you are missing. In your email, please include a picture of the item showing size tag (if clothing item) and a picture of the paper invoice. We will get that taken care of immediately!

Do you offer paid return labels?

We do not offer free return labels in order to keep our prices of each item at an affordable rate.

Pre-paid shipping labels are to be paid by the customer, we will provide the label and the amount will be deducted from your total refund amount.

Another option is to ship the item back yourself through the carrier of your choice.

Shipping & Delivery

How long does it take to get my order?

Our team at Brave Little Lamb aim to provide fast shipping, we ship items 2 business days after an order is placed. Holidays, Black Friday and other big sales may delay this process as we do our best to fulfill a higher volume of orders. Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

First Class/Ground: 5-7 business days.

Priority Mail: 2-4 business days

Priority Express: Overnight (1 business day)

UPS 2-Day Air (2 business days)

First Class International: Varies by country.

Priority International: 6-10 business days

Express International: 3-5 business days

Due to global supply chain challenges, shipping times could be longer than usual.

How much is shipping?

Our shipping costs come from shipping providers (USPS, UPS + DHL), they are calculated by the weight of the package and where the package is being sent to. All shipping costs are calculated at checkout. All of our orders ship directly from our headquarters in Frisco, TX. 

If your order value is more than $75, we provide free shipping within the U.S.

Here are the full details of our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping for large domestic orders. When you spend $75 or more you can receive free shipping.

Do you ship internationally?

We are currently only shipping to the U.S., Canada, Mexico & U.K. We hope to get back to shipping to more countries in the near future.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

How much is international shipping?

All international shipping costs are calculated by total weight of items at checkout. We offer these shipping options:

First Class International (7-21 business days): Calculated at checkout.

Priority International (6-10 business days) : Calculated at checkout.

Express International (2-3 business days): Calculated at checkout.

Do you offer express or expedited shipping?

Yes, we do, it is offered by USPS and UPS and will be shipped same day if the order is placed before 12:00 PM CST on any given business day. This does exclude holidays and weekends. 

My package says delivered, but it's not here. What can I do?

For all missing deliveries, you need to contact your local post office and provide them with the tracking number. Brave Little Lamb is not responsible for any missing/lost merchandise. Although we encourage you to send a message to our customer service team at info@bravelittlelamb.com; We will do our best to help you recover your missing/lost package.

Import Duties & Tax

Am I responsible for import duties & tax?

Brave Little Lamb is not responsible for any duties and taxes associated with your package. The buyer will be solely responsible for paying charges for customs clearance. The Customs policies can vary from country to country. --We highly recommend reaching out to your local customs office for more information. Your order can be subject to import duties and taxes, which occurs when your package arrives at your country. You are encouraged to contact your customs office for clear amounts & percentages.

Collaborations

Do you offer collaborations?

Yes, we are always open to doing a collaboration with the right person. Please contact us by filling out our contact form on our Contact Page or simply send us a DM on Instagram.

DM us

Do you offer gifted collaborations?

At this time, we do not offer gifted collaborations.

We do gifted items to our ambassador program members for performance, going above and beyond.

What is your brand ambassador program?

This is for anyone who wants to work with us long term. This program is for people who want to partner with us to bring brand awareness and share your love for BLL while making commission. There is also other perks to being a brand ambassador with us.

Please fill out our Brand Ambassador Program application on our here.

Are you looking for models?

No, we currently aren't looking for models. However, if you want to create content and work with us, please apply for our brand ambassador program.

Clothing Fit & Sizing

How do I care for my clothing item(s)?

We advise that all clothing items should be washed either by hand or on delicate cycle with mild detergent. Knitwear and clothing items with lace, pom-poms, fringe and other embellishments should be laid flat to dry.

Our Printed Designs need to be washed inside to protect the screen-printed design. Feel free to iron the clothing, however, use caution on printed clothing items as the vinyl or print may rub off.

How do your sizes run?

Our sizes usually run true to size, if they do not, we will include that on the item description.  If your child is on the border between two sizes, we recommend sizing up. We include a size chart on every clothing item listing. For items that come from Europe/Australia, their unique size chart will be included in the item pictures or description.

Can’t find what you need?

Contact our Customer Service Team

Error
Error Message required.