Shipping policy

🚚 Shipping Policy

We ship all orders from our headquarters in McKinney, Texas with care and love. 💛

📦 Processing Time

Orders are processed within 2 business days. Once shipped, delivery times may vary due to carrier delays or peak periods like restocks, launches, and holidays. Thank you for your patience!

✨ Free Shipping

  • U.S. orders over $100 ship free

  • International orders over $250 ship free

Need it fast? Upgrade to Priority or Express Shipping for quicker delivery.

🌍 International Shipping

We currently ship to Mexico, Canada, the U.K., and Australia, with plans to expand to more countries soon!

🛡️ Shipping Protection

We recommend purchasing Guide Shipping Protection at checkout to protect your package from loss or theft. Alternatively, USPS Priority Shipping includes insurance up to $100.

  • With Guide Protection: We’ll file a claim and get you a full refund; there is also a self-service claim file.

  • With USPS Priority Shipping: You’ll need to file the claim directly with USPS.

  • Without Protection: You assume responsibility if your package is lost, stolen, or misdelivered.

If your package goes missing, please first contact your local post office. If unresolved, email us at info@bravelittlelamb.com — we're happy to help where we can!

📍 Address Issues

Please double-check your shipping address before submitting your order.
We’re not responsible for delivery delays or missed packages due to:

  • Incorrect or outdated addresses

  • Carrier issues, customs delays, or natural events

If your package is returned due to an incorrect address, you can:

  • Pay for re-shipment, or

  • Request a refund (minus shipping costs)

    🛒 Order Policy

    • Orders can’t be modified after they’re submitted.

    • Need to cancel? Email info@bravelittlelamb.com ASAP — before your order ships.

    Once your order is on the way, you’ll receive a shipping confirmation with tracking info.

    If you no longer want your order once it arrives, you can return it. See our Refund Policy or FAQ page for full details.

    💳 Payment Policy

    We take security seriously — all payments are securely processed through Shopify Protect.

    Important: Your billing info must match your payment card details (name, address, etc.).
    If the information doesn't match, your order may be canceled and refunded. You'll need to place a new order with updated or matching information