hurry before they are gone!
find our most recent product restocks in this collection
Ziggy Lou
Introducing our Milk Knit Bundle, featuring our beloved classic knit romper, beanie, and booties in a luxurious milk color. Embrace the timeless and sophisticated look of white with a 15% discount when you bundle these items together. Perfect for any stylish and exclusive little one.
*Discount is automatic, it will be applied in your cart & check out.
SHIPPING POLICY
If you have any questions or concerns regarding your order, please reach out to us at info@bravelittlelamb.com
Where do you ship from?
We ship all orders from our headquarters located in McKinney, Texas.
Do you offer Free Shipping?
Which shipping carriers do you use?
We use USPS, UPS & DHL to ship our orders.
Do you ship internationally?
Yes, we currently ship to these countries: U.S, Canada, Mexico, U.K. & Australia. We hope to broaden our availability to more countries internationally in the near future.
Will my international order incur import duties & tax?
We now use Shopify Markets which is a program that allows us to include import duties & tax at checkout so there are no additional charges when you receive your order. There are times when an international order can be subject to additional import duties & tax when your package arrives to its destination. This instance will vary from country to country, please get in contact with your local customs office for more details.
Brave Little Lamb is not responsible for any import duties or tax applied to your package. The customer will be responsible for all additional charges for customs clearance. Please get in touch will your local customs office for more information regarding duties & tax.
How long does it take to receive my order?
Brave Little Lamb processes orders in 2-3 business days. Once packages are shipped from our headquarters in Texas, they may temporarily require more time to be delivered due to limited carrier availability and increased volume with USPS and our other shipping carriers.
*Please be aware that estimated delivery dates at checkout is just an estimate, the delivery date is NOT guaranteed. Brave Little Lamb is not responsible for delays accrued by carrier (such as weather delays or other delays--which is out of our control).
*For time-sensitive orders, we suggest upgrading to Priority or Express Shipping. Launches, restocks, and holidays might delay shipping times due to increased number of orders; thank you in advance for your patience.
How much is shipping?
I submitted the wrong address at checkout, can I change the shipping address?
1.) If your item has not been shipped, we can fix your shipping address. However, in order to do this, you need to email us immediately so we can fix it before the order is fulfilled.
2.) If your item has already been shipped, we cannot change the shipping address. Brave Little Lamb is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. If you submit an incorrect address, you will have to pay for shipping a second time to send your order out a second time or we will have to refund you for the order.
My package says delivered, but it has not arrived. What can I do?
If you are missing a shipment, please call your local post office to help recover your package. If the problem persists, email us and we will try to help in any way we can. Please purchase the Guide Shipping Protection to protect your package in the event it gets lost or stolen or choose Priority Shipping since it will be insured up to $100 through USPS. We can file a claim through Guide and get you a full refund for your order, if you choose Priority Shipping you can file a claim through them but that will not be our responsibility. If you do not purchase Guide Package Protection, you take on the risk of your package being misplaced.
What is your return window for a full refund?
*To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I start a return?
Click the link below to submit your return request, or you can email us to start a return. info@bravelittlelamb.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Fees
Due to these additional costs, please double check your shipping address, items and information before placing your order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Exchanges
Exchanges are now made easy, simply start a return with us and when we set the return up we can add the item you are wanting to exchange your return with. Please be aware of the price difference of the items, you will be refunded or invoiced on the difference of the items. Shipping for the exchanged item will be free of charge and a restocking fee will not be charged.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Gift Returns
If you would like to return an item purchased from Brave Little Lamb that was gifted to you, please include a note indicating this is a gift return along with the buyer’s name and order number, if possible, in addition to your name and email address. The buyer will not be contacted; it just simply helps us find the order and act as proof of purchase.
Guide Shipping Protection covers packages that are lost, damaged, or stolen during transit. Coverage takes effect immediately following checkout and continues until goods are delivered and received safe and sound by the customer. For complete terms of coverage click here
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