Refund policy

🐑 Refund & Return Policy

We want you to feel confident shopping with us — and we understand that sometimes things just don’t work out. Here’s everything you need to know about returns at Brave Little Lamb:

⏳ Return Window

You have 30 days from your purchase date to request a return.
Once your item is delivered, you have 14 days to send it back to us.
Returns received after the 14-day post-delivery window will receive 50% of the refund amount.

✅ Return Eligibility

To qualify for a return, your item must be:

Unworn, unwashed, and unused
In its original packaging
With all tags still attached
Accompanied by a receipt or proof of purchase

📦 How to Start a Return

You can initiate a return in two ways:

Log into your account and request a return, or
Start a return through our portal

Once your return is approved, we’ll send you:

A return shipping label (if you choose to use ours)
Easy-to-follow instructions for sending your package back

Important: Returns sent without approval will not be accepted.

💵 Return Fees

You can use our prepaid shipping label (cost is calculated by package weight), which will be deducted from your refund.
Or, you have the option to ship it back using your own carrier.
A 5% restocking fee will also be deducted from your refund.

💡 Tip: Double-check your order before placing it to avoid these fees!

💛 Want to Skip the Fees?

Choose store credit, gift card or exchange and we’ll waive all fees!
That means:

✅ No restocking fee
✅ No return shipping charge
✅ Get a 10% bonus credit when you choose to exchange your item

Just select store credit or gift card as your refund method (or mention it under “Other” when requesting a return), and we’ll take care of the rest — easy, breezy, baby-friendly. 💛

🚫 Non-Returnable Items

We are unable to accept returns on:

Sale or final sale items
Items that are washed, worn, contain odors, animal hair, or missing original tags
International orders (due to high shipping and duty costs)
Gift cards

📉 Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us right away. Once we receive and inspect the item:

You’ll receive a full refund
Return shipping costs and restocking fees will be waived once we receive the item back & confirm its condition

🔄 Exchanges

Need a different size or color? Exchanges are simple:

Start a return as usual
Choose your exchange item with 10% bonus credit right through our shop or select store credit/ gift card to shop later

Shipping for exchanges is free, and no restocking fee applies!

💳 Refunds

Once we receive and inspect your return, we’ll let you know if it’s approved. If it is, your refund will be issued to your original payment method. Please allow a few business days for your bank or credit card provider to process the refund.

🎁 Gift Returns

Received Brave Little Lamb as a gift? You can return it — simply send us an email & include:

Select "Returning a gift" link in the return portal
Enter any available information you have on who purchased the gift for you as well as your information so we can locate your gift

We’ll process it discreetly — the buyer won’t be notified.

Gift returns can be exchanged for a different item or store credit

If you have any questions, we’re always here to help at info@bravelittlelamb.com. 💌

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