You can reach out to us by filling out our contact form or simply email.

info@bravelittlelamb.com

BLL the label items are designed here in the U.S. and manufactured in China.

We do carry products & clothing from vendors all over the world including here in the U.S.

Yes, we try to keep our most popular items stocked, if there is a specific item, you're curious about please email us or fill out our back in stock notification form on the product page.

Once you subscribe to our newsletter, you will receive a discount code. Look out for future emails from us for other discount codes or sales we have going on.

We currently do not offer wholesale, but we hope to offer it next year!

We accept all major credit cards along with other payment options such as Apply Pay, Amazon Payments, Facebook/Meta Pay, Paypal + more. If you use those payment methods, you'll be taken to their website where you'll be prompted to log in and process your payment. You'll then be directed back to our merchant website once your transaction is complete. We recently added AfterPay + ShopPay so that you can make payments over a period of time if needed.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we can cancel your order or just certain items. There is only a short amount of time between when you place your order and when we start processing it. If you have NOT received an email stating your order has shipped, please contact us immediately after ordering, (info@bravelittlelamb.com) using subject "URGENT-Cancel Order" and be sure to include your order number. We may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. We do not keep customer credit cards or payment information on file which is why we are unable to do this. If you need to order a greater quantity or an additional product, please place a new order online.

Absolutely! We provide tracking information via email every step of the way.

We are sorry you are unhappy with your order. We aim to give our customers a smooth shopping experience and timeless items of superior quality at an affordable price. But we are not perfect and sometimes errors happen. Before you leave a negative review, please email us first info@bravelittlelamb.com and we would love to make things right.

For small businesses word of mouth promotion is so helpful to us. We want to hear all about what you think of our items. You can tag us on social media, send us an email or leave a review on our website or social media. Your input not only helps create brand awareness for us but helps us give our customers timeless baby pieces.

We strive to provide the best customer service for our customers! If for any reason you are unsatisfied with your purchase, please contact us immediately at info@bravelittlelamb.com
We will happily take the return/exchange of any unused, non-closeout items with tag intact, purchased within 30 days. Items received that have clearly been worn, washed or otherwise used condition will not be eligible for a return.

To start your return, please click the link below:

Start A Return

Or you can email us, and we will set up the return for you.

Customers have 30 days after purchase to start a return. After 30 days, the return window is expired, and items will be ineligible for return/refund. Items need to be get back to us within 14 days of return request.

**Gift returns are the only exception

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

Please see refund policy for full details.

Once we receive the package, it typically takes us 1-2 business days to process a return. We will send you an email once your return has been successfully processed. You should expect to receive your funds for the return in your account approximately 3-5 business days after the date on which the refund is initiated. These times can vary depending on your bank.

Sale items are not eligible for return due to the nature of sale/clearance/closeout items.

We apologize for this unfortunate error, we take time to ensure every item is in mint condition before shipping it out, but sometimes our staff can make mistakes. Let us make this right.

Please click the link below or shoot us an email with pictures of the damaged item(s). Our quality control team will review and process your return/refund.

start return here

Please check your order confirmation and invoice in the package to ensure that the item you received is different from the item you purchased.

If there is a mistake, please email us at info@bravelittlelamb.com telling us the name of the item(s) you are missing. In your email, please include a picture of the item showing size tag (if clothing item) and a picture of the paper invoice. We will get that taken care of immediately!

We do not offer free return labels in order to keep our prices of each item at an affordable rate.

Pre-paid shipping labels are to be paid by the customer, we will provide the label and the amount will be deducted from your total refund amount.

Another option is to ship the item back yourself through the carrier of your choice.

Our team at Brave Little Lamb aim to provide fast shipping, we ship items 2 business days after an order is placed. Holidays, Black Friday and other big sales may delay this process as we do our best to fulfill a higher volume of orders. Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

First Class/Ground: 5-7 business days.

Priority Mail: 2-4 business days

Priority Express: Overnight (1 business day)

UPS 2-Day Air (2 business days)

First Class International: Varies by country.

Priority International: 6-10 business days

Express International: 3-5 business days

Due to global supply chain challenges, shipping times could be longer than usual.

We have a flat rate domestic shipping cost of $5.90 on all orders.

If your order value is more than $100, we provide free shipping within the U.S.

Here are the full details of our Shipping Policy.

Yes, we do, it is offered by USPS and UPS and will be shipped same day if the order is placed before 12:00 PM CST on any given business day. This does exclude holidays and weekends. 

For all missing deliveries, you need to contact your local post office and provide them with the tracking number.

Brave Little Lamb is not responsible for any missing/lost merchandise. Unfortunately, we are unable to assist with lost packages. You may need to file a claim with your local post office.

It is highly encouraged to add our Guide Package Protection to your order to ensure a seamless process if your order happens to get lost.

We are currently ship to these countries: U.S., Canada, Mexico, U.K., Germany, France, Italy, Netherlands, Switzerland, New Zealand, Australia, China, Japan & Singapore.

We hope to get back to shipping to more countries in the near future.

All international shipping costs are calculated by total weight of items at checkout. We offer these shipping options:

First Class International (7-21 business days): Calculated at checkout.

Priority International (6-10 business days) : Calculated at checkout.

Yes, you can receive free international shipping when you spend $250 USD or more.

All international orders will include taxes and duties to be paid when you checkout.

Brave Little Lamb is not responsible for any additional duties and taxes associated with your package. The buyer will be solely responsible for paying charges for customs clearance. The Customs policies can vary from country to country.

Yes, we are always open to doing a collaboration with the right person. Please contact us by filling out our contact form on our Contact Page or simply send us a DM on Instagram.

DM us

At this time, we do not offer gifted collaborations.

We do gifted items to our ambassador program members for performance, going above and beyond.

**We do offer gifted collaborations for upcoming collections; these spots fill up quickly--be sure you are following us on IG & have joined our brand ambassador program to be the first to snag a spot.

This is for anyone who wants to work with us long term. This program is for people who want to partner with us to bring brand awareness and share your love for BLL while making commission. There are also other perks to being a brand ambassador with us.

Apply here

We advise that all clothing items should be washed either by hand or on delicate cycle with mild detergent. Knitwear and clothing items with lace, pom-poms, fringe and other embellishments should be laid flat to dry.

Our Printed Designs need to be washed inside to protect the screen-printed design. Feel free to iron the clothing, however, use caution on printed clothing items as the vinyl or print may rub off.

Our sizes usually run true to size, if they do not, we will include that on the item description.  If your child is on the border between two sizes, we recommend sizing up. We include a size chart on every clothing item listing. For items that come from Europe/Australia, their unique size chart will be included in the item pictures or description.