By Ziggy Lou

Knitted booties to complement our knitted rompers & beanies. 

Care | Cold gentle machine wash with like colors. Tumble dry on low heat or lay flat to dry in shade without delay. If required, gently pull item back into shape. Do not bleach, wring or soak. Please note - Tumble drying may cause slight shrinkage, if needed, please size up to allow for this.

Safety | Never leave baby unattended with booties on. Remove booties before sleeping.

Composition | 100% Organic Cotton

Designed in Australia by us for your little loves

Due to the nature of knitted items, please allow a tolerance of 1/1.5cm for all items

SHIPPING POLICY

If you have any questions or concerns regarding your order, please reach out to us at info@bravelittlelamb.com

Where do you ship from?

We ship all orders from our headquarters located in McKinney, Texas.

Do you offer Free Shipping?

• U.S. customers: free shipping is offered for orders over $100. 
• International customers: free shipping is offered for orders over $250.

Which shipping carriers do you use?

We use USPS, UPS & DHL to ship our orders.

Do you ship internationally?

Yes, we currently ship to these countries: U.S, Canada, Mexico, U.K. & Australia.  We hope to broaden our availability to more countries internationally in the near future. 

Will my international order incur import duties & tax?

We now use Shopify Markets which is a program that allows us to include import duties & tax at checkout so there are no additional charges when you receive your order. There are times when an international order can be subject to additional import duties & tax when your package arrives to its destination.  This instance will vary from country to country, please get in contact with your local customs office for more details.

Brave Little Lamb is not responsible for any import duties or tax applied to your package.  The customer will be responsible for all additional charges for customs clearance.  Please get in touch will your local customs office for more information regarding duties & tax. 

How long does it take to receive my order?

Brave Little Lamb processes orders in 2-3 business days. Once packages are shipped from our headquarters in Texas, they may temporarily require more time to be delivered due to limited carrier availability and increased volume with USPS and our other shipping carriers. 

*Please be aware that estimated delivery dates at checkout is just an estimate, the delivery date is NOT guaranteed.  Brave Little Lamb is not responsible for delays accrued by carrier (such as weather delays or other delays--which is out of our control).

*For time-sensitive orders, we suggest upgrading to Priority or Express Shipping. Launches, restocks, and holidays might delay shipping times due to increased number of orders; thank you in advance for your patience.

• First Class/Ground: 5-7 business days
• Priority Mail: 2-4 business days
• Priority Express: overnight/1 business day
• UPS 2-Day Air: 2 business days
• First Class International: (varies by country)
• Priority International: 6-10 business days
• Express International: 3-5 business days

How much is shipping?

• U.S. orders have a flat rate shipping fee of $5.90
• International order shipping fees will be dependent upon package weight.  

I submitted the wrong address at checkout, can I change the shipping address?

1.) If your item has not been shipped, we can fix your shipping address. However, in order to do this, you need to email us immediately so we can fix it before the order is fulfilled. 

2.) If your item has already been shipped, we cannot change the shipping address. Brave Little Lamb is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. If you submit an incorrect address, you will have to pay for shipping a second time to send your order out a second time or we will have to refund you for the order. 

My package says delivered, but it has not arrived. What can I do?

If you are missing a shipment, please call your local post office to help recover your package.  If the problem persists, email us and we will try to help in any way we can. Please purchase the Guide Shipping Protection to protect your package in the event it gets lost or stolen or choose Priority Shipping since it will be insured up to $100 through USPS. We can file a claim through Guide and get you a full refund for your order, if you choose Priority Shipping you can file a claim through them but that will not be our responsibility. If you do not purchase Guide Package Protection, you take on the risk of your package being misplaced.   

REFUND POLICY

What is your return window for a full refund?

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• You have 14 days from your return request date to send the item back to us. 
• If your item arrives past the return window, you will receive half of your refund amount.

*To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How do I start a return?

Click the link below to submit your return request, or you can email us to start a return. info@bravelittlelamb.com

Start A Return

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Fees

• Pre-paid shipping labels are to be paid by the customer, we will provide the label and the amount will be deducted from your refund total amount. Or you can ship the item back yourself through the carrier of your choice. Our flat rate return shipping cost is $5.90.
• A restocking fee of 10% will be taken out of your full refund amount.

Due to these additional costs, please double check your shipping address, items and information before placing your order. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Exceptions / non-returnable items

• Items purchased on sale/final sale are non-refundable 
• Items that have been washed, used, contain a strong odor, have present animal hair, original tags are removed (when an item is in this condition, we can no longer sell the item to another customer)
• International orders are not eligible for a return due to the high shipping & duty costs
• Gift cards are nonrefundable

Exchanges
Exchanges are now made easy, simply start a return with us and when we set the return up we can add the item you are wanting to exchange your return with.  Please be aware of the price difference of the items, you will be refunded or invoiced on the difference of the items. Shipping for the exchanged item will be free of charge and a restocking fee will not be charged.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Gift Returns

If you would like to return an item purchased from Brave Little Lamb that was gifted to you, please include a note indicating this is a gift return along with the buyer’s name and order number, if possible, in addition to your name and email address. The buyer will not be contacted; it just simply helps us find the order and act as proof of purchase.